Lifeline Australia

Location: Australia wide

Cost: Free of Charge

Phone: 13 11 14


Links: | Website |

About:

Lifeline provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services.  13 11 14 is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile. Anyone across Australia experiencing a personal crisis can contact Lifeline.

Lifeline says: “Feelings of loss and grief can be experienced after we lose someone or something we care about like; the death of a loved one; loss of a relationship; loss of a pet; loss of a job; a change to your way of life; or loss of important possessions. The grief you experience in these instances is not an illness – it is a normal response to a life event that everyone must face at some point. It takes time to adjust and to learn to live our life without that person, thing or way of life.”

Read more at: Dealing with Loss & Grief

What happens when you call 13 11 14?

Our trained Telephone Crisis Supporters will answer your call and:

  • Listen to your situation
  • Provide immediate support
  • Assist to clarify options and choices available to you
  • Provide you with referral information for other services in your local area.

Your call will be answered as soon as possible by the next available crisis supporter. If your call isn’t answered straight away, it means we are experiencing high demand for our service and helping other Australians in need. Please stay on the line or call back later.

Call Costs

Most calls to 13 11 14 from a landline will be charged the cost of a local call, however additional charges may apply for some home phone plans. Calls to 13 11 14 from mobiles are free. This includes Pre-Paid and Post-Paid customers.

Other Services

Lifeline also uses instant messenger technology to offer real-time support for people who are overwhelmed and having difficulty coping. See more at: Crisis Support Chat Service