Thanks to a Pets & People initiative, grieving animal lovers can now call a national hotline to be connected with a qualified and experienced counsellor who can help them cope with their loss.
Dr Michael O’Donoghue established the service so that people could call 24 hours a day, 7 days a week and arrange to talk to a specialised pet loss counsellor about the loss of any kind of companion animal.
Location and Service Area
At the time of launch there were 10 service counsellors based across Perth, Adelaide, Melbourne, Sydney and Brisbane – with the service continuing to expand and offer connections with more and more professionals. As of August 2018 the service now extends to New Zealand with a dedicated hotline established for local NZ callers.
Calls are answered by a receptionist 24 hours a day, 7 days a week and transferred to a suitable counsellor if there is one available on the line, otherwise the caller will be contacted by return phone within 24 hours.
The hotline is a toll free number, but once connected with professional, their counselling rates will vary according to the service provider. These charges will be discussed with the caller before proceeding. Dr Michael O’Donoghue has also curated a list of free support services available on his Pet Loss Support website – Pets & People.